Symon Communications s'associe au Programme Select Product de Nortel pour l'Europe, le Moyen-Orient et l'Afrique

Business Editors/Technology Writers

LONDON--(BUSINESS WIRE)--June 14, 2005--Symon Communications Ltd, fournisseur mondial de premier rang de solutions de communications en temps réel pour les centres d’appel, a été sélectionné par Nortel (NYSE:NT)(TSX:NT) pour s’associer à son programme Select Product (SPP) en Europe, au Moyen-Orient et en Afrique (EMEA).

( BW)(TX-NORTEL/SYMON)(NT)(NT.TO) Symon Communications joins Nortel Select Product Program in EMEA

Business Editors/Technology Writers

LONDON--(BUSINESS WIRE)--June 14, 2005--Symon Communications Ltd, a leading global provider of real-time communications solutions for the call centre industry, has been chosen by Nortel (NYSE:NT)(TSX:NT) to join its Select Product Program (SPP) in Europe, the Middle East and Africa (EMEA)

The programme is the top tier of Nortel's Developer Program, which provides members with the opportunity to develop and deliver leading-edge customer solutions. Symon's selection was based on Nortel's analysis of Symon's business plan as well as customer input

"This announcement is very important for Symon and Nortel customers alike," said Nelson Smelker, UK managing director, Symon Communications.

"The fact that Symon and our real-time products are being highly recommended by Nortel illustrates the confidence that the resellers and their customers have in our products. Nortel is one of our closest partners and we believe that our inclusion on the Select Product Program in Europe demonstrates that we are a reliable and dedicated partner, in for the long haul." "We are always looking to simplify the way we work with our channel partners in order to provide choice and top quality overall solutions to our end customers," said Paul Templeton, vice president, Enterprise solutions, EMEA, Nortel.

"We are very excited to have Symon Communications join the EMEA Select Product Program, a strategic initiative specifically designed to give our customers access to recommended third-party products via Nortel channel partners." The Select Product Program enables Contracted Nortel Resellers (CNRs) to order compatible third-party products under special terms and conditions of sale that strategically complement the Nortel product portfolio and create significant value for its customers

Select Products are defined as Nortel's most highly recommended third-party products for a specific functionality. Products in Symon's award-winning real-time communications portfolio, which includes Symon Enterprise Server (SES), Symon Vista and Symon TargetVision, have all been chosen as Select Products by Nortel

In addition, Symon's latest Workforce Management Solution, Symon Community, has been given an Orderable Compatible designation, allowing the solution to be ordered direct via Nortel ordering systems

Symon has been a successful registered member of Nortel's EMEA Developer Program since July 2004. Nortel's Developer Program has worked with innovative companies that complement and extend its product portfolio for over 20 years. The Developer Program formalizes these partner relationships, providing a solid partnering framework that promotes solutions with full compatibility between components

The Nortel Developer Program has different levels of membership, ranging from the entry level, base tier, Open Developer, where Developers gain access to a variety of tools to facilitate their development efforts, through to Developer Partner level, where Nortel actively markets the Developer Partner products.

One of the pre-requisites for Developer Partner status is the successful completion of compatibility testing, which increases customer confidence in the integrated solution.

Finally, developers may graduate by invitation only to the Select Product Program level, which is the top tier of the Developer Program.

Nortel Select Products are strategic building blocks for Nortel innovative architecture and assist in providing customers with the most effective and efficient solution for their communication needs.

For more information on all Nortel Select Products, please visit www.nortel.com/select <http://www.nortel.com/select> .

For further information on the Developer Program, please visit www.nortel.com/prd/dpp <http://www.nortel.com/prd/dpp> .

About Symon Communications

Symon Communications Ltd, based in Beckenham, UK, produces quality software and hardware solutions to collect, analyse, report and track real-time, mission-critical productivity information for contact centres and other business applications. This information includes business metrics, workforce efficiency and operations alerts

Symon Communications' award-winning products include browser-based Symon Community workforce management software and Symon Vista data presentation tools, Symon TargetVision visual messaging systems, patented Symon NetLite II wallboards, Symon DeskView visual desktop messaging and alerting software and the Symon Enterprise Server data management system

Installed in more than 6,000 centres worldwide, more than four million customers view Symon Communications' products daily. Customers include Kwik Fit, American Express, Eli Lilly, Deutsche Telekom and Royal Mail Group

Symon Communications Ltd. is a wholly owned subsidiary of Symon Communications Inc. based out of Plano, Texas.

About Nortel

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges.

Nortel does business in more than 150 countries.

For more information, visit Nortel on the Web at www.nortel.com <http://www.nortel.com> .

For the latest Nortel news, visit www.nortel.com/news <http://www.nortel.com/news> .

Certain information included in this press release is forward-looking and is subject to important risks and uncertainties

The results or events predicted in these statements may differ materially from actual results or events.

Factors which could cause results or events to differ from current expectations include, among other things: the outcome of regulatory and criminal investigations and civil litigation actions related to Nortel's restatements and the impact any resulting legal judgments, settlements, penalties and expenses could have on Nortel's results of operations, financial condition and liquidity, and any related potential dilution of Nortel's common shares; the findings of Nortel's independent review and implementation of recommended remedial measures; the outcome of the independent review with respect to revenues for specific identified transactions, which review will have a particular emphasis on the underlying conduct that led to the initial recognition of these revenues; the restatement or revisions of Nortel's previously announced or filed financial results and resulting negative publicity; the existence of material weaknesses in Nortel's internal control over financial reporting and the conclusion of Nortel's management and independent auditor that Nortel's internal control over financial reporting is ineffective, which could continue to impact Nortel's ability to report its results of operations and financial condition accurately and in a timely manner; the impact of Nortel's and NNL's failure to timely file their financial statements and related periodic reports, including Nortel's inability to access its shelf registration statement filed with the United States Securities and Exchange Commission (SEC); ongoing SEC reviews, which may result in changes to Nortel's and NNL's public filings; the impact of management changes, including the termination for cause of Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring activities, including the work plan announced on August 19, 2004 as updated on September 30, 2004 and December 14, 2004, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions; cautious or reduced spending by Nortel's customers; increased consolidation among Nortel's customers and the loss of customers in certain markets; fluctuations in Nortel's operating results and general industry, economic and market conditions and growth rates; fluctuations in Nortel's cash flow, level of outstanding debt and current debt ratings; Nortel's monitoring of the capital markets for opportunities to improve its capital structure and financial flexibility; Nortel's ability to recruit and retain qualified employees; the use of cash collateral to support Nortel's normal course business activities; the dependence on Nortel's subsidiaries for funding; the impact of Nortel's defined benefit plans and deferred tax assets on results of operations and Nortel's cash flow; the adverse resolution of class actions, litigation in the ordinary course of business, intellectual property disputes and similar matters; Nortel's dependence on new product development and its ability to predict market demand for particular products; Nortel's ability to integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; barriers to international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization and consolidation in the telecommunications industry; changes in regulation of the Internet; the impact of the credit risks of Nortel's customers and the impact of customer financing and commitments; stock market volatility generally and as a result of acceleration of the settlement date of Nortel's forward purchase contracts; negative developments associated with Nortel's supply contracts and contract manufacturing agreements, including as a result of using a sole supplier for a key component of certain optical networks solutions; the impact of Nortel's supply and outsourcing contracts that contain delivery and installation provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; and the future success of Nortel's strategic alliances.

For additional information with respect to certain of these and other factors, see the most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed by Nortel with the SEC.

Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

Symon, Symon Enterprise Server, Symon NetLite II, Symon Community, Symon TargetVision and Symon Vista are trademarks of Symon Communications, Inc

Use of the terms "partner" and "partnership" does not imply a legal partnership between Nortel and any other party.

CONTACT:

Nortel

Giorgia Casnedi, +44 1628 43 3117 [email protected]

or

Symon Communications

Nelson Smelker, +44 20 8663 1810 [email protected]

KEYWORD: TEXAS UNITED KINGDOM INTERNATIONAL EUROPE

INDUSTRY KEYWORD: TELECOMMUNICATIONS NETWORKING INTERNET E-COMMERCE PRODUCT MARKETING AGREEMENTS

SOURCE: Nortel